Badass Is The New Black (Season 3) Episode #6 Solopreneurs Guide On How To Get Started Setting Up Systems In Business With Jordan Gill

Nothing makes life easier, especially in business, than having a system where you can streamline, automate, and manage your processes, files, tasks, and more. Helping one-woman shows become streamlined solopreneurs, Jordan Gill founded Systems Saved Me. In this episode, she joins Krissy Chin to talk about how you can get started setting up systems for your business, onboard clients, and more. Just because you’re running your business solo doesn’t mean you have to do it all. Follow this conversation as Jordan shows you a way to take the unnecessary weight off your shoulders.

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Solopreneurs Guide On How To Get Started Setting Up Systems In Business With Jordan Gill

Head Honcho of Systems Saved Me

Welcome to the show, Jordan Gill. She is an Operations Consultant and Founder of Systems Saved Me. She helps overworked one woman's shows become streamlined solopreneurs. Her jam is creating a cohesive operating system for managing your tasks, files and inbox. She's been on podcasts like What Works and CEO Vibes sharing her love of replacing monthly retainers with one-day virtual intensives. She lives in Dallas, Texas with her Cavapoo Vivienne and collection of 1,000-piece jigsaw puzzles. I bet you're doing a lot of those.

You would think but again with virtual learning and all of these things, I’ve done less puzzles than I normally do which is sad and unfortunate but I'm planning to do one. I already have it on my calendar.

Thank you so much for being here and chatting with us. I was excited to do this interview because I love the systems and process because it ties well in with automation which is what I love. If I can do anything to streamline and make my business simpler, easier and free me up to do a lot of the other things that I love, I am gangbusters all for it. I'm excited to talk to you. Systems Saved Me, how amazing is that title? That's perfect. They save you and your business. They save you from burnout and your sanity. I can't wait to get your golden nuggets. Before we dive into that and start picking your brain with all these little things, share some of your background on how you got to where you are now.

I graduated with a Journalism degree so I'm not traditionally trained in operations. It’s something that I would teeter with. One of my bosses recognized in me that I am a systems person and she was like, “Do you have a system for everything?” I'm like, “Yes.” She was like, “That's awesome. How can we use that in a variety of ways?” I've been in the online industry since 2014. About four of those years have been out on my own as an entrepreneur. I was lucky and blessed to work with a past big wig in the industry. She's not even in the industry anymore. She was running an eight-figure business.

I came in doing her head of content, which was I was a songwriter to her Beyoncé. I wrote a lot of the content for her courses. I would do heavy research. I could read six books in six hours. I'm a bit of a speed reader. It was the best job ever. She would send me books, courses and I would get to go through them and learn where the gaps were or where we could improve. I would interview her to get the information and then I would build this epic course then she would go and sell it. It was awesome. That was for the first year. The second year, again, she recognized the process of how my brain works and wanted to put that in other areas.

I went over to the customer support area and built out the infrastructure and systems there then hired somebody to come and maintain it. I went into our membership and created the system and structure there. She hired somebody to maintain it. The same with editorial system so I went around. As I was ending the editorial one, she wanted me to stay in that role for a little while longer. Honestly, it was a gut thing for me. It could be a gut thing for other people and it was time to go. I was like, “I have no job lined up. I have no business. I don't even have a personal Instagram.” I’m like, “What in the hell are you talking about?”

I took the leap of faith. I gave a six-week notice when we’re about to go into a launch. I somehow through relationships honestly. I was able to secure four clients and $12,000 a month recurring. I have a very odd entrepreneurial story because I started off doing well financially. Not well but $12,000 a month is significant for me. I'm ready to live in the dentist's office basement, eat ramen and do the whole thing. I was like, “This is how we're starting.” Five months in, I hated my business and was like, “I don't know how this happened.”

A lot of times, we put so much pressure on ourselves to do the perfect thing all the time in the sense of like, “Our business is always going to feel good to us or on our videos, we're always going to look this one way.” The reason that it didn't work out for me in the five months was I am not good with monthly retainers. I'm a very focused, short burst, energy person. I do not have energy. Energy to be giving out month-after-month. I got exhausted and burned out and I was like, “This is not it.”

At first, I internalized, am I bad at systems? Am I not as good as systems as I thought I was? I had a lot of self-doubts but then when I realized, “It's not my expertise that's burning me out, it's the structure. It's the business model that's stressing me out.” I let go of two clients and went down to two clients and was like, “I'm going to figure out what's next.” For me, that was virtual VIP days. I've been doing that for my main source of revenue, except for 2020. It's about a little under half. It was the majority of my revenue, 80% for a solid three and a half years.

I'm going to relisten to this over and over again because as you were talking, so many things came flashing forward for me first. I want to point out the story of the person that you worked for and how they were building and running their business. She hired you to write her content and then she was the face and sold it essentially. You’re like a ghostwriter for a book which I'm not opposed to. There are so many ways to build your business. Think about that and how they were building their business. We always talk about your strengths. I’m a huge advocate of playing to your strengths. I love that way back when your boss recognized a skill that you had that it didn't even click with you. You're like, “Doesn't everybody do this? Doesn't everybody think this way?”

That's such a natural thing to do. I'm someone who has a million ideas. A lot of entrepreneurs do. I get it from my dad but I always thought that's how everybody thought. I thought everybody had a lot of ideas and everybody's brain was always working all the time. Come to find out, that it’s not. It took someone else to recognize that in you but I want to challenge everyone reading, don't wait for someone to figure it out. Try to figure it out yourself. What is it that you're doing that's different than everybody else or that skill that you have that's different and then play to that? I loved that you were able to take that strength and then build something.

I loved how you got authentic with us and shared that after five months, you hated your business. How many out there are like, “This is dreading. I'm dreading what I'm doing right now. It started with rainbows, unicorns and butterflies, and now it feels like tumbleweeds or my worst nightmare.” When you doubted yourself and that's so relatable, “Am I not good at this? Am I not good enough to sustain it?” What was it in getting in that doubt and then realizing, “It's not that I'm bad at systems and process, it's the structure?” That's something too that I’ve realized. I thrive off of automation. If it doesn't have that structure, I'm not about it.

I got a generator installed so that we wouldn't have to hook up a generator if we lost power. Like everything, I want it to happen without me having to do anything. I love that you shifted your business to do what you are good at, play to your strengths, and serve other people but in a way that worked for you and that takes time to figure out. You're switching to these VIP days. They're more focused-intensive with someone instead of, “I'm providing coaching or services for an extended period of time.” Is that what I'm getting?

A lot of times, we put so much pressure on ourselves to do the perfect thing all the time.

How they're structured is I would tend to work with seasonal business owners so seasonal service providers like wedding planners, tax professionals, tutoring companies, athletic companies, those sorts of areas that have off-peak and on-peak seasons. I work with them during their off-peak seasons and work on their backend. We tend to work on their client management systems specifically like brides, tutoring students, athletes, etc. I helped create an implement, strategize, and create the actual system on the day with them there from sales inquiry, bringing the lead into becoming a client, managing the client, and then offboarding the client afterwards. That's where I get to geek out and be in my zone is to immerse myself in systems for a full day for one client and it releases out of my hand.

Again, monthly retainers stay in your head. You're in the shower thinking about this client or driving thing about this client. You're in bed late at night and staring at the ceiling thinking about this client and like, “I can let go of the client after that day for them to go off, be great and be successful with the system that we built together.” I'm able to thrive in my expertise. I got such a renewed sense of joy and excitement from this type of structure that I can't imagine if I had pivoted to something else. It wouldn't have been the same. Who knows? It may still have been fun in some aspect, but it showed me like, “This is my zone. This is where I enjoy helping people.” I'm still able to serve clients which I love serving clients and I didn't want to necessarily become a fully digital business. Nothing's wrong with that. It’s just I love the people connection. I was like, “There has to be a different way. Monthly retainers can be the only way you serve clients.” It happened.

One little thing that you mentioned that I was like, “We all have to think about that.” You said you work with people that have on and off-seasons. A lot of the audience here, network marketers, entrepreneurs, coaches, things like that, sometimes, it feels like you don't have off-seasons, but you do and you should. When you feel like you don't have an off-season, that's when you get burnout because you're going. You should consider when is my off-season. If you are in a networking and you have products and services, typically summer is a down season. That's how retail works. Summer is down, holidays are up and that kind of thing. Being mindful of even what your company is doing, when is the down season because it is important to take.

People talk about the seasons of hustle. It's so important to take that season where you're not in a hustle. You're a coach where you're not in launch mode and analyze, how is the business doing? Are my systems and process set up? You mentioned onboarding and sales, lots of different aspects to your business and taking a look analyzing that. Are you an analytics person? Do you love looking at numbers? Yes, so you're incorporating numbers. If you're running your business and you're not looking at numbers, I'm guilty of not knowing all the numbers all the time then someone will ask me and I'm like, “I don't know. The money is coming in then I’m fine with that.” That’s the analytics.

Taking a look at analytics to figure out if this process working and if it's not. If it is but it can be improved, improving it. if you're building a business and your growth has expanded since 2019, it's time to re-look at that system and process and say, “How can we do this better? How can we do this different?” I want to pick your brain a little bit about some of the first things that someone can start with process and system. You're specialized in solopreneurs. People don't have anyone working with them which I think there’s a lot out there. This feels like a loaded question but, what is the first thing that you would have them look at in their business to set up a system or process to get some weight lifted off?

One of my favorite systems and the most impactful system is your client onboarding. The reason I say that is because we all have bad customer experience. Especially if it's like, I'm walking into this doctor's office for the first time, they're running a half-hour late and they called me the wrong name. All of this stuff doesn't feel good. When you're able to create and what I constitute is client onboarding is once a client says, “I want to be a client. I want to sign up for your team,” or whatever the case is, then looking at okay, we’ll need you to start gathering stuff. I call it the collection phase. We got to collect a contract of some sort. We have to get an invoice sent or paid.

You have to create an intake questionnaire or get to know more about the situation before helping them. There's this collection base that has to happen. A lot of people drop the ball in that collection phase. It starts off the entire relationship with your client negatively. If you have a negative experience with your client, then you're not going to get a lot more clients from that client. You are neglecting an opportunity for you to get more clients easily. In client onboarding, I love to use a tool called Dubsado. It allows me to talk automate that because a lot of people think, “The power is on the personalization,” and all that stuff. The power is in clarity. If it is clear, then we're winning.

Again, during stressful times or in crazy times if you're busy with business or whatever it is, people don't care that you've created a banner on their email that's using their brand colors and you've added their face to this and you asked, “How are you?” People who are in need of what you have want to get in and get started as soon as possible. I will say that you can warm up emails. It does not have to be robotic. I'm an automated person and I have yet four years later to get an email saying like, “This was impersonal. I hated getting this email. I don't want to work with you anymore,” or whatever the case may be because I use GIFs. Those little moving pictures and I'm warm with how I communicate with my clients. I'm very clear. I don't send a ton of long emails and stuff but I also manage expectations along the way.

My questionnaire is about an hour-long for people to fill out. Most people are like, “I cannot get my clients to send me five answers to five questions.” I'm like, “My clients are saying, do you need any more information?” What's the difference there? The difference is, on the sales call, I let them know that the questionnaire is going to take them an hour. When I send the contract, I'm going to say, “You're going to get a questionnaire. That's going to take you an hour after this.” When I send the questionnaire, I say, “This might take you an hour, FYI.”

It’s because I want to help set them up for success instead of all of a sudden, they get all these questions which is what most people are doing. The person's like, “I don't want to do this anymore.” Most likely you're not setting up your relationship with your client for success. You're throwing stuff at them and not letting them know and managing their expectations around what you need from them, why you need it from them and how long it's going to take them. The client onboarding process is the most impactful out of all of them because if you're not taking care of your clients, it's going to be a long road for you.

The one nugget I pulled was the expectations whether that's in your business or your personal life. Who you interact with like your partner or children, it's all about setting expectations. When was the last time you got upset that something didn't go right? Why did you get upset? It’s because you thought it was going to go one way and it went the other way. It was most likely because it didn't get communicated to you like, “You needed to get the kids ready to go to the zoo. I've been here working.” I was like, “Nobody told me.” Communication or so much of what you're saying with your clients, they come in expecting because you haven't told them anything. They're expecting you to hold their hand and then you're very hands-off and they're like, “She didn't do anything for me.”

You didn't set up that expectation like, “I'm going to be touching in at these points. It's going to be a lot of independent work on your end to follow through and then connect back with me. I'm going to be reaching out to you every single Monday.” Whatever it is, setting up that expectation was very clear. I love that you said they're happy to spend an hour on the intake and realistic expectations. When you've got the type form or whatever system you're using and it says how long it's taking them to do that. You've put that it's going to take twenty minutes and it's taking everyone 40 minutes, go back and change it. Don't feel bad that it's taking 40 minutes because if you tell them it's going to take 20 and it's taking them 40, they're going to be best.

I'm going to go back and look at my intake form and see how long it's taking people to fill it out. I’ll adjust the language there. Again, analyze, reassess and tweak. It doesn't have to be perfect the first time around but you have to improve on your systems and your process. You have to analyze if it's working and go back. I love that you were talking about contracts and getting everything set up. A lot of our audience, network marketers, and coaches including the onboarding of getting them started and what the educational stuff looks like beyond that.

Do you have a system when you bring someone in? Here's the deal. You can bring in a bunch of people that buy one time and then they don't refer and they go out, you don't want that. As you said, that's going to have a good experience so they recommend other people and they bring other people in. What are you providing in the onboarding experience? Do you have a checklist of things that you incorporate and have people included in an onboarding so they have a good onboarding or how do you guide them in that?

In my collection phase, I work with people who have clients but I can also talk about how you would switch it for network marketing. Clients-wise, it's about contract and payment. One of those two needs. You can have a contract then payment or you can have payment then contract. It doesn't matter but those two things have to be first. Do not send the questionnaire before the contract. Do not send it before payment. You need to have the contract and the payment to secure them as a client. I take payment over the phone and then send the contract after. You can do it in a variety of ways.

Those are the three big areas that you have to have in the collection phase. There needs to be some marker or understanding that the collection phase is over and now we're moving on to the management which usually is scheduling a kickoff call or creating some agenda for how this project is going to layout or whatever the case is. There needs to be a marker. Whatever that marker is, it depends on your business but that's that fourth piece of the collection phase. How I would do that for network marketing is again, you're bringing people in to be in your downlines. You're not getting payment and all that stuff but there is generally speaking in most of them, I am aware of, have something that is from the main company that they need to sign up for and get their paperwork in for. How are you encouraging them to do that? As a website developer, it wasn't the longest that I’ve ever done on our onboarding.

She did tell me it was going to take a long time. I knew it I was prepared for it but it’s a website development so I'm on plugins and like, “All this stuff I don't want to talk about.” She sent me a $10 Starbucks gift card and was like, “I know it's going to be painful. Go get yourself a coffee, tea, whatever tickles your fancy so it'll make it more enjoyable.” I was like, “I will go get myself a Starbucks and I will give you the questionnaire.” She was like, “Really, Jordan?” What does that intro to make them feel welcome? You don’t have to give a Starbucks gift card or something. If you have a team name, welcoming them to the team and getting team mugs created saying, “Welcome to the team. We’re so excited that you're a part of us.”

It's funny because people are very reciprocal. If you give them something like if you give them a mug, mouse pad, T-shirt or whatever the case is then they're more likely to be excited, move forward and do the process like the legal process. Adding their information into the system because you've shown your commitment to them being a part of your team as well. Thinking of those little surprises and delights and once they do the boring stuff of the actual questionnaire, then what is that like, “Now you're on the team and what's your day one of being on our team?”

That's what I do for my hiring like, “Day one, here are all the logins that you should have in your account. Make sure that you check them off and have them all. Here are all the processes that you're in charge of. Here are the KPIs, the key performance indicators or measurements that you need to keep track of on a daily and monthly basis.” Stuff like that so that day one, it's like, “This is what I'm supposed to be doing.” Instead of being like, “Thanks for being on the team.” Who knows? Do they need to read a booklet? Do they need to set up a mock sales call with somebody? Do they need to change their social media bio to add that they're now a member of this team and they're promoting this product? What are those things? Creating that day one is going to be crucial especially for network marketers as well as other people.

I love the gift-giving idea and that's an investment. It's a business write-off. If you can find that in the budget to do it, love it. I love the mug aspect because they can use that every single day. It can appear in pictures very easily. I love the mouse pad idea. The people that aren't getting involved in the business side of it, you're giving them a mouse pad because they're looking at it all the time. It’s probably not going to show up in pictures to share your brand. A t-shirt is a cool idea too but they're only going to wear it every once in a while and hopefully, it doesn't become the bedtime shirt.

I love the mug because you don't have to pick sizes. You can make it personal. I don’t think I have it in here, but I have one for my show. I'm going to start having mugs made because that's such a great idea. What else did you say? I love the reciprocal thing. You give to them and they want to give back. Everyone wants to be a part of a community even if you're out there selling candles or building websites for people.

If they can feel like you're embracing them in yours then they're going to be so much more excited to come to spend time with you. That's what you want at the end of the day. To invite people in, referrals, and whatnot to become a part of that. One little thing that was going through my brain was all the systems and all of the process of all these things, I feel overwhelmed already. What would you tell someone who's coming to you and they’re like, “I have no systems and no process. The thought of all of these makes me feel so overwhelmed?” What would your response be to that person?

I saw it well quoted on an Instagram post. I won't claim this but pick your heart. Is it harder for you to manually remember every single thing that you're doing in your business or is it harder to set up your system once and have to tweak a few things every month? Which seems harder to you? You get to decide. I know I'm a systems person and whatever else but there's always learning curves with new tools and having to adjust things. If you are feeling overwhelmed by the systems, you don't need to do all the systems at once. Pick one like social media because that's the most fun thing that you do but you want to make it so that you are ahead on content.

You can create a system on Sundays where you take all your photos for the week, plug them into your scheduler, let it go for the rest of the week and you do weekly batching for your social media. You're sending the same emails over and over again so you want to get out of your inbox. Some people are better motivated by things they hate. Some people are like, “I want to make what I love better.” That's why I said social media sometimes is exciting for people. If you want to start there, you can be more creative and show up in your stories excited versus like, “What do I have to share? I'm so overwhelmed.” Eliminating a lot of that stuff out of the fun stuff into your business allows you to show up way better.

Inbox, generally speaking, is an area that people like to create systems around. I would say that's one of the meter systems but you can start to think of like, “What are the most common questions I get asked and creating email.” You can do this in Gmail. If you use Gmail, this is so easy to do. I have a freebie that I did. It's called the Five-Minute Inbox Cleanup that has an additional bonus in there. You can create a template and email that you use over and over again so that you're not having to repeat yourself and rewrite the same email several times a day or even several times a week.

People who are in need of what you have want to get in and get started as soon as possible.

You could get that off your plate so it's like, “This person is asking this question.” Pick the templated the email, change the first name and you’re done. There's a couple of different ones but I encourage you if you're like, “This sounds hard. It's difficult systems, technology, automation.” I promise you this. It is much harder to use your brain as the storage of all things. Think about all the things happening in your life that you're having to remember and it shouldn't ever affect your clients. Your client shouldn't have to rely on your brain because our brains fail us. I'm the most forgetful person. It's not because I'm trying to be rude or any of that stuff. If it is not out of my brain, it’s a problem. That is why I build systems. It’s because I'm forgetful. I want to recognize and show you guys, I'm not this perfect person who has all the things together. I recognize my weaknesses which is forgetfulness. Therefore, I'm going to build a system around it so that there isn't an opportunity for things to fall through the cracks.

That resonated with me so much. I am so forgetful. Lots of ideas, lots of things trying to be stored in this brain, and it doesn't work and fit. I'm so not organized. I'm a blue, I'm not green. Organization is not my thing but everything that I create and teach is about organization because I figured out as a non-organized person, how to make it work. It's teaching the people that they don't have that bone in their body to make it work. I have found if I'm thinking back about when do I start to create systems, it's when things start falling apart or when I start to get burnt out, want to quit and do it. I'm like, “Let's do the system.” If you can get out of that mindset, not wait to that point, and say to yourself, “It's a priority now before it breaks,” then you're going to be in a much better position. Right now, we're batch recording for the podcast and I've never done that before. I ran the podcast for a whole year. You got to experience my new system after a whole year. Done is better than perfect.

That's good, I will say. It’s much better than a lot of people. I will applaud you for putting a system in place. Your one cheater or two cheaters technically with all the questions answered. I was like, “I know exactly what to expect.”

I set the expectations up and gave all the information. To me, it was a dream. I was like, “I sent you the link.” At some point, a VA will send you the link and have you fill out the questionnaire because that was a problem for me. Trying to collect the information at what point. After we've done the interview, the day before it's supposed to launch and my VA is trying to put it in the show notes. It’s a total you what show. I don't like wasting time. I don't like other people wasting their time so I have my system which works out well. It has worked out well. You have to fill out the questionnaire to get the information before you can schedule the call because I'm not going to spend my time on the call with you and you never get back to me about the information and I don't have it to launch.

We're all trying to figure out like, “What are your socials? I need your freebie link. It's airing tomorrow. I need your headshot for the graphics.” You must commit to giving me the information first so I know you're committed and then I will commit to you. That's totally fine and acceptable to do in your business to whoever it is saying, “I need you to show me that you're committed in this way, whatever it is, it may be nothing to do with the podcast. I'm going to show you that I am dedicated to you and I'm going to commit to you.”

It's been fun and great to do these now that I have that system in place. It does take such a load off of trying to remember all the things. That's my little tip. Don't wait until it's broken or your burned out to figure it out but use that as an indicator, “I need to set up a system and process to fix that thing.” You mentioned a third-party platform or a couple of other systems like platforms that help with your system.

One of my favorite and one of the oldest tools that are used is Acuity Scheduling. I'm obsessed with it. It's so smart. I know people who run six-figure coaching businesses off of Acuity. You can pay $10 to $15 a month or something to be able to run your whole business off of. Making those little investments that you gain so much more time back, Acuity Scheduling is a fun one. I mentioned Dubsado. That's a little more robust of a CRM system but mainly my client onboarding. I use it for affiliates, referral partners, hiring and a lot of different things but the main reason why people used Dubsado is for client-relationship management.

Those are two of the tools that I’ve used the longest in my business and I will use until I'm not in business anymore. The one that I enjoyed too, is using Google Chrome as my browser. You think Safari or Internet Explorer. You don't even like to think about this. You're like, “I open up the internet. I don't know what strung out.” Google Chrome is a browser and there are so many different plugins. If you're one of those people who sees a website you like or you are inspired by something and you want to be able to take a picture of it, there's a plugin where you can screenshot the web page and be able to take it to a designer and be like, “I want to use this as an inspiration for a website that I want to build. I like this chick's outfit. It’s stylish. I want you to now give me an outfit that's similar.” There are different things like that that Google Chrome has over a lot of the other browsers that are fun to play with.

I never would have even thought of that.

Google Chrome is a whole fantasy land for me.

Some of these are free and some of these are paid. I have a long list of $10 here, $50 here, $30 here and it does add up. At the end of the day, if I can invest in $200 a month off of all of these platforms and have a streamlined system, that's going to save me way more time that's worth a lot more than $200. Don't be afraid to invest. I was paying for Acuity for a long time before I started using it. That was one of the things that was stopping me up was having to figure out how to use it, integrate it, and make sure all three of my calendars came in so that if I scheduled something in this calendar, it blocked off time for them to get this and that.

I was like, “This is broken and not working.” I spent half of the day figuring it out and now I have this streamlined thing. As soon as Jordan was done with the questionnaire, it was like, “Schedule your interview.” I sent her the Acuity link. She scheduled it right up. I got the email and it popped up in my thing. The one thing I can't figure out is I want to make the interviews appear a certain color. I want them all to be yellow and they're showing up blue. I'm like, “How do I get them to automatically come in as yellow?” I'm a very visual person so I want to visually see like, “Here are my shows sprinkled throughout the week. Here are my standing meetings with my other team.” I put purple for my kids. I have different color codes that are very specific to different types of business. That's something I can't figure out. I don't know the answer but that's something I'm bound and determined to figure out to improve the process.

It's those little things. That's why The Home Edit is so popular right now. It’s the rainbow rule of home organization. If it's red, I put it with the red stuff. If it's blue, I put it with the blue stuff and it's easy. Color organization is one of the best ways to organize because everybody gets it.

I see so many people doing that with books these days on their bookshelves. Whatever works for you. The thing is you have to figure out what works. You've got a freebie for us and you mentioned the other one. If you can find the link, we'll give all the things if you want. You’ve got a free VIP Day Roadmap. Tell us about that.

If you are like, “That sounds so intriguing. I'm feeling burnout in my business and I want to try something new,” if you're interested in learning about virtual VIP Days, I do have that free virtual VIP Day Roadmap. It's the nine steps that you take to start creating and selling your virtual VIP Days. It's a nice little intro to what they are and what they're about. The other freebie that I’ll find is the Five-Minute Inbox Cleanup. That shows you how you can clean out your inbox in five minutes which is fun.

I'm smiling over here because I'm excited for that one. I like to joke that I put my email inboxes in the Witness Protection Program as soon as they get too full and there are 20,000 unread emails. I'm like, “You're going into witness protection. We're going to put it over here, no one's going to know about you, then I'm going to start a new one.” Within five weeks, it's got 3,000 unread emails. My sister and business partner for one of my brands is the complete opposite. A red bubble on her phone. It’s her anxiety and her email inbox is down to zero by the end of the day. She makes folders. I'm like, “I don't know how to do that. I have to figure out how to do that.” She's like, “Take the fifteen minutes, Krissy. It'll save your life.”

I was sharing my screen and pulled it up and she goes, “All of those unread emails.” I'm like, “Stop looking, don’t look. I’ll clean it up.” I'm excited about that freebie. I'm going to be using it. Before we say goodbye and I tell everyone how to stay connected with you, I want to play a fun little game. I didn't tell you about that. I like to call it rapid-fire. We're going to do ten questions and it's either going to be this or that or what's your favorite. This is for you guys to get to know Jordan a little bit. For me to get to know her. I don't know her at all so if I say beer or wine and you are like, “I don't drink,” just say, “I don't drink.” Beer or wine?

Wine, for sure.

If it's something else, if you're like, “I'm a liquor girl,” you can do that too.

I'm a wine but I also love a good spicy pineapple jalapeno margarita.

Books or podcasts.

I would say books but that's blim.

What's the book? Are you reading a book right now?

I'm reading several books. One book that I'm reading this fascinating is called Thinking In Bets. I don't remember the author but she's a poker player. She talks about the process of decision-making and what makes a good decision a good decision. What makes a bad decision a bad decision?

Flowers or candy if you're getting it.

Flowers.

Social media is exciting for people. If you want to start there, you can be more creative and show up in your stories excited.

Heels or flats?

Flat like sneakers.

What's your favorite food?

French fries.

Waffle or straight?

Chick-fil-A waffle fries but I do like the fillet at night. Nothing else is open. I do enjoy McDonald’s fries even though they're the worst fries in the world for you.

Movie or TV series, if you're going to binge?

TV series.

Pajamas or real clothes on the daily while you're working?

Pajamas.

Chocolate or vanilla?

Vanilla.

Bath or shower?

 Bath.

 Cats or dogs?

 Dogs.

 Big party or small gathering?

 Small gathering for sure.

 Thank you, Jordan, for chatting and for sharing your tips with us. You can find Jordan on Instagram at @SystemsSavedMe. If you want to go listen to her podcast, we did an episode together. You can go listen to that which was always fun. Until next time. You guys remember to channel your inner badass and take imperfect action every single day. Thanks, Jordan.

Thank you so much, Krissy.

 Important Links:

• Systems Saved Me
• Acuity Scheduling
• The Home Edit 
• VIP Day Roadmap
• Thinking In Bets
• Dubsado
• https://www.Instagram.com/systemssavedme/
• https://www.Facebook.com/systemssavedme
• https://Podcasts.Apple.com/us/podcast/systems-saved-me/id1132277855

About Jordan  Gill

She is an operations consultant and founder of Systems Saved Me, which helps overworked one-woman shows become streamlined solopreneurs. Her jam is creating a cohesive operating system for managing your tasks, files, and inbox. She’s been on podcasts like What Works and CEO Vibes sharing her love of replacing monthly retainers with one-day virtual intensives. She currently lives in Dallas TX with her cavapoo Vivienne and collection of 1,000 piece jigsaw puzzles.